ValueRamp
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Your journey

Customer3 min read

Last verified 2026-09-18

Track your five-stage customer lifecycle roadmap, verify delivered launch milestones, and review partnership narratives on the Your Journey screen.

Before you start

  • ValueRamp customer portal login
Your journey

The Your journey screen (/workspace/journey) provides high-level executive perspective on your relationship with your vendor. While individual plans and task lists handle day-to-day delivery details, the Journey view tracks the strategic phases of your software adoption over quarters and years.

The five customer lifecycle stages

ValueRamp structures the vendor-customer partnership into five clear stages:

  1. Onboarding: Implementation kickoff, technical architecture configuration, system integrations, and administrative training.
  2. Go-live: Initial platform deployment to end users, production cutover, and operational launch sign-off.
  3. Adoption (Current stage): Driving active utilization, employee enablement, workflow compliance, and measuring early process efficiencies.
  4. Value & growth: Realizing target business ROI, unlocking advanced modules, workflow optimization, and executive impact reviews.
  5. Renewal: Formal contract evaluation, partnership retrospective, and establishing objectives for subsequent contract terms.

Milestone tracking and shared narrative

Verified progress

Stages with checkmarks (✓) are the ones before your current lifecycle phase. You are here marks the current one; the Renewal step shows your renewal date when one is recorded.

The story we're writing together

Below the timeline, The story we're writing together shows the handoff notes your success team chose to share: The problem we're solving together, What was committed, and Why you chose us.

Your Journey screen header showing title and subtitle for long-term customer roadmap

1 / 5Access Your journey to visualize your long-term partnership progression

Steps

  1. Access Your journey to visualize your long-term partnership progression

    Your Journey screen header showing title and subtitle for long-term customer roadmap

  2. Verify completed Onboarding and Go-live delivery milestones

    Timeline nodes displaying green checkmarks and completed status tags for Onboarding and Go-live

  3. Identify your active relationship stage in the lifecycle timeline

    Active timeline indicator highlighting Adoption with You are here status marker

  4. Anticipate upcoming Value & Growth and Renewal horizons

    Upcoming phase tiles for Value and Growth and Renewal showing planned partnership checkpoints

  5. Review collaborative milestone narratives in The story we're writing together

    Narrative context panel displaying shared business context and milestones recorded by your CSM

Common questions

What are the five stages of the ValueRamp customer journey?

The standard partnership lifecycle comprises: (1) Onboarding, (2) Go-live, (3) Adoption, (4) Value & growth, and (5) Renewal.

How is my organization's active journey stage determined?

Your stage follows your account's lifecycle phase, which your vendor's system sets: Onboarding until your onboarding plan is closed, then Adoption, then Renewal when the renewal window opens. Go-live and Value & growth are shown as steps of the arc between those phases.

What appears in 'The story we're writing together'?

It shows the parts of your sales handoff your success team chose to share with you: the problem we're solving together, what was committed, and why you chose us. Fields they keep internal are not shown.

Can customer stakeholders edit the journey milestones?

No. The journey is read-only for customers and stakeholders; it reflects the lifecycle phase your vendor's system assigns your account.

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