Triage & email
The triage queue, the email log, and communication settings.
Communication settings
Configure workspace CI settings, extraction quality thresholds, Fathom integration mode, raw transcript retention, competitor tracking, and active channels.
Admin · 5 min readThe email log
Audit outbound system emails, filter by recipient or delivery status, inspect skipped reasons, and monitor customer communication history.
CSM · Admin · OM · 3 min readTriage: the inbox of customer signals
Review and resolve ambiguous meeting transcripts and failed communication ingestion messages across your customer accounts.
CSM · Admin · OM · 3 min read